We will give you an indication at the time of ordering, how long the current manufacturing time is. Most orders are completed within an approximate 3-4 month time-frame.
Where possible we endeavour to keep you regularly informed as to the progress of your purchase.
Our warehouse will contact you once the goods have arrived, to arrange all necessary details at a time suitable with you.
The evening before delivery, our drivers will contact you with an approximate delivery time.
Melbourne metropolitan delivery is charged at a modest fee and we do assemble all goods on site for you.
Our consultants will visit your home and give you free expert advice on designing your new furniture piece.
Nature’s Secret produces high quality, hand crafted furniture. Due to our manufacturing methods (which are not volume driven), we have the ability to custom design without charging you a premium.
The best advice is to dust the furniture regularly with a clean damp cloth and always in the direction of the timber grain. Do not polish with any silicone based waxes or oils.
There is a charge for Metropolitan Melbourne delivery. If you live outside of this area, we recommend you contact a local carrier to ask if they collect or deliver from Melbourne. We will help by making the arrangements for the collection or delivering to a nominated depot.
No, our furniture is produced in Tasmania and you will not require a tool kit to enjoy it. However, we do have the facility to manufacture in sections and assemble on site should there be a need.
Yes of course. Our experienced design consultants are on hand to offer valuable advice or, take advantage of our free interior design service - where we visit you.